Customer SupportAutomationMultilingual
Automated Support for Nordic Conference Series
Nordic Events Group · Conference organizer (5,000+ attendees/year)
See more solutions for Event Industry →73%
of inquiries handled automatically
<5 min
average response time (from 48h)
2 FTE
support capacity freed up for VIP handling
The Challenge
The support team was overwhelmed with repetitive questions before each event—ticket changes, venue directions, schedule inquiries. Response times exceeded 48 hours during peak periods, leading to frustrated attendees and stressed staff.
The Solution
- Deployed an AI support agent handling FAQ, booking changes, and schedule queries
- Integrated with existing ticketing system for real-time booking modifications
- Built escalation workflows for complex issues requiring human attention
- Created multilingual support (EN, SV, NO, DK, FI)
“Our team can finally focus on the attendee experience instead of answering the same questions thousands of times.